Refund policy
LEPU4060 / Forméa – Refund & Return Policy
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1. General Return Policy
We want you to be fully satisfied with your LEPU4060 / Forméa purchase.
If you experience any issues with your order, please review the return guidelines below and contact our support team at:
📧 formeaskincare@gmail.com
Due to the nature of skincare products and for safety and hygiene reasons, we cannot accept returns on opened, used, or partially used products.
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2. Eligibility for Returns
Your item may be eligible for a return or refund if:
• The product arrived damaged or leaked
• The product was incorrect or missing
• You received the wrong item
• The product arrived defective
• You have not opened or used the product
To be eligible, items must be:
• Unopened
• Unused
• In original packaging
• Returned within 14 days of delivery
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3. Non-Returnable Items
For safety and hygiene compliance, we cannot accept returns for the following:
• Opened skincare products
• Used or tested products
• Items not in original packaging
• Free gifts or promotional items
• Items marked as final sale
• Sample sizes or trial kits
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4. Return Process
If your return is approved:
1. Our support team will provide return authorization and instructions.
2. The item must be shipped back within 7 days after approval.
3. Products must be packed securely to prevent leakage or damage in transit.
4. Once received and inspected, we will process your refund.
Please do not return products without contacting us first.
Unauthorized returns may not be accepted.
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5. Refund Method
Refunds will be issued to the original payment method.
Please allow 3–10 business days for the refund to appear on your account, depending on your bank or payment provider.
Shipping fees are non-refundable, except in cases where the error was on our side (wrong or damaged item).
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6. Return Shipping Costs
• If the return is due to change of mind, the customer is responsible for the return shipping cost.
• If the return is due to a mistake on our part (wrong item, damaged, defective), we will cover the return shipping cost.
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7. Damaged, Wrong, or Defective Items
If your item arrived damaged, leaking, defective, or incorrect, please email us within 48 hours of delivery with:
• Order number
• Photos of the issue
• Photos of packaging
We will resolve the issue promptly by sending a replacement or issuing a refund.
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8. Exchanges
We do not offer direct product exchanges.
If you wish to receive a different item, please complete a return (if eligible) and place a new order.
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9. Late or Missing Refunds
If you have not received your refund after 10 business days:
• Check with your bank or credit card provider
• Contact your payment processor
• Or email us at formeaskincare@gmail.com
We are here to help.
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10. Regional Considerations
10.1 Canada
Returns must be sent back to our Canada warehouse.
(Full address provided with your return authorization.)
10.2 United States
Returns must be sent to our U.S. warehouse.
(Full address provided after approval.)
This ensures faster processing and avoids cross-border delays.